You can return items within 30 days for a full refund

At Designs by Hope LLC, we genuinely want you to adore your purchase every step of the way! We understand that special gifts create lasting memories and cherished moments, which is why we take immense pride in both the quality and sentiment embedded in each of our products. When it comes to personalized items, we wholeheartedly recognize their unique value, as they often hold a special place in your heart. Please note, however, that these treasured items cannot be returned unless there is an error or defect. To ensure a smooth and hassle-free return process, we kindly ask that you send back items in their original packaging. This simple step helps us guarantee that they are unused and unworn—just as you initially received them. If your order happened to include any delightful accessories, please remember to include those in your return as well! Refunds will be processed within 2-3 business days of receiving your returned item, and you will receive an email confirmation once your refund is finalized. Thank you very much for your understanding and for choosing to shop with us! We genuinely appreciate your support and hope you find something truly special that brings joy and happiness to your life. We look forward to the opportunity to serve you again at Designs by Hope LLC!